After you have read Chapter 11 and listened to the Chapter 11 lecture read Case Study 11-1 Implementing Enterprise Change Management at Southern Company. Answer question 3. Assess Southern's ECM system on the four dimensions of project success. How successful do you think this project is?
After you have read Chapter 12 and listened to the Chapter 12 lecture read Case Study 12-2 Business Intelligence at CKE Restaurants. Answer question 1. How does the BIS at CKE add value to the buisness?